Commercial strategist and hands-on operator

Commercial strategy that transforms commercial performance.

I am Helen Forsyth, a commercial strategist and hands-on operator. I work on retainer as an extension of your team, with funded startups, established SMEs that need to change, and enterprise teams with a specific commercial problem. I start with how the business runs today, then connect the commercial plan to the operational changes needed to reach the goal.

A first conversation about the challenge and whether I can help.

Portrait of Helen Forsyth, smiling, with long silver hair and a black top

Results from client work

  • 3×Average uplift in qualified leads
  • £40M+Unweighted ARR pipeline built from zero for AuditBot
  • 34%Revenue growth in year 3 for a UK PPE manufacturer
  • 30Businesses worked with: 15 startups and 15 established businesses

Which problem are you trying to solve?

Funded startups

Find product-market fit, sharpen your positioning and build the commercial infrastructure behind a repeatable pipeline.

Established SMEs

When growth stalls or the old approach stops working, find what needs to change and put the change into practice.

Enterprise teams

Solve a specific commercial problem, launch into a new space or get more from a product already in market.

Between the plan and the way the business runs.

Integrating operational and commercial functions.

A commercial problem rarely belongs to one department. It might start in the offer, show up in the pipeline and become harder to fix in delivery or internal decision-making. I work across those boundaries. I connect commercial strategy with operations, and with the systems and data that run them, then work with the team on what needs to change.

Most of my work is on a monthly retainer, working inside your team as fractional CCO or commercial lead. It can also be a focused piece of commercial troubleshooting or a wider transformation programme. The problem decides the role I take on.

How I work

  1. Understand where you are now

    Work out what is happening in the business today, and how it got there.

  2. Define where you could be

    Frame and size the opportunity, and build the evidence for what the best version looks like. The future version of the business is set to be ambitious and tangible.

  3. Plan back from the goal

    Build the plan to get there from where you are now, working backwards from the goal.

Work with a clear commercial context.

Data is key. You will have some, though it may be patchy in places. There is also a lot of market data on trends, competitors, white space and more. Centralising it and understanding the trends and opportunities is a key task that often drops off the internal team’s priorities, because they are busy with business as usual. When that happens, innovation can slip too. I can bring those insights to the table quickly, so change for growth gets back on the agenda.

Realised outcome · 12 months

Luxury bespoke stone and tile supplier · B2B

Qualified leads tripled and marketing acquisition costs fell by 50%

Both within 12 months, after buyer research, specific buyer profiles and a redesigned go-to-market approach.

Read the Luxury bespoke stone and tile supplier case study
Realised outcome · two years

Interior design consultancy · professional services

Annual revenue grew from £9M to £15M over two years

Alongside a threefold increase in qualified lead generation, after sales and marketing were restructured around the right decision-makers.

Read the Interior design consultancy case study
Pipeline, not revenue

AuditBot · B2B SaaS · engagement ended May 2026

£40M+ unweighted and £8M weighted ARR pipeline

I designed the sales approach and led every sales meeting that built this pipeline across UK accountancy firms, before the product launched in July 2026. Most conversations reached a business case or proof-of-concept. These are pipeline values, not revenue won.

Read the AuditBot AI audit platform case study

See all eight case studies

What clients say

“The strategy we undertook tripled the qualified sales leads, and halved our marketing costs, in 12 months.”

Luxury B2B supplier

“Helen revolutionised our sales and marketing. I hate to think of where we might be now if we hadn’t done this when we did.”

T2 construction contractor

“Helen excels in giving strategic direction and also possesses the ability and enthusiasm to work hands-on, and build the pipeline, engaging with clients and assisting wherever required.”

Jack Johnston, CEO, AuditBot

Who you’d be working with

I’ve spent more than 25 years in commercial roles, and the last 12 advising leadership teams on commercial outcomes. I’ve worked inside 30 businesses, from pre-revenue SaaS startups to established firms turning over up to £50M.

Outside work, I’m an open-water swimmer and completed a relay crossing of the English Channel. I’m a former school governor, and I support domestic violence charities.

Good commercial strategy should leave something behind: a business that grows, a team that gets better at what it does, and founders who sleep at night.

More about Helen

  • 25+ years in commercial roles, 12 at C-suite level
  • ILM Level 5 in Leadership and Management
  • Non-executive director, ThinkingWare CIC, steward of The RoundView
  • English Channel relay finisher
  • Remote and on-site
  • Connect on LinkedIn

Ideas worth reading

All insights

Questions clients ask before we start

What is a fractional CCO, and how is it different from a full-time hire?

A fractional Chief Commercial Officer is a self-employed senior commercial leader who works inside your business part-time or on a defined piece of work. The difference goes beyond cost. Because I work across several businesses at once, I’ve met a far wider range of commercial problems, markets and team set-ups than most full-time hires see. You get the seniority and judgement without the salary, the employment costs or the risk of the wrong permanent appointment.

What a fractional CCO does

How long does a typical engagement last?

Most engagements run for 12 to 24 months. The early months build the commercial framework and prove what works; after that, the work moves to scaling it. An engagement usually ends when the business has grown to the point where a full-time commercial hire makes more financial sense. When that happens, I’ll say so first, and I’ll help you recruit the right person.

How quickly can you start, and what does the first month look like?

I can usually start within three months, depending on current commitments. Before anything is agreed, our first conversation is a free working session on a real commercial problem you’re facing. If it’s useful and we work well together, you’ll know the fit is right. If it isn’t, you’ve avoided an expensive mistake. From there we agree a plan with clear goals and measures from day one. A 90-day plan is one example of how that can run; the problem decides the shape.

Do you work remotely, on-site or both?

Mostly remotely, using the right tools for project management, communication and accountability. Time in the room matters most at the start of an engagement and at the big decision points, so I travel when it adds value.

How does the commercial model work?

I work on a monthly retainer. Retainers start at £1,800 a month and scale with the time and scope your business needs. I’m self-employed and responsible for my own tax, National Insurance and pension, so you don’t carry the employment overhead of a senior hire, and there’s no long-term employment commitment.

How fractional CCO pricing works · How IR35 applies

Who are you not the right fit for?

Businesses that don’t want to change. If the leadership team isn’t willing to question how things have always been done, or there’s no appetite for honest conversations, I can’t make a real difference. I work best with leaders who are open-minded, have energy for growth and are willing to be uncomfortable for a while in pursuit of something better. I’m also not the right fit where there’s no sense yet of vision, mission or values. They don’t need to be perfect; commercial strategy needs something to anchor to.

How do you measure whether the engagement is working?

Every commercial decision runs through the same five stages. Purpose: does this fit the vision, mission and goals? Target ICP: are we clear on exactly who we’re targeting and why? Core message: is the reason for their attention clear? Call to action: do we know what we want them to do? Outcomes and key results: what does success look like before we start? Each piece of work has a defined outcome before it begins, so we always know whether it worked and can use what we learned for the next step.

The five-stage GTM framework

What’s the difference between working with you and hiring a consultant or agency?

I work inside your team, not alongside it. From day one I’m part of your commercial function, and I do the lead generation, outreach, pitching, presenting and networking myself. I don’t hand you a document and leave. There are no agency overheads, no requirement to work in my systems and no junior team delivering what a senior person sold.

Fractional CCO, consultant or agency compared

I don’t write proposals.

Writing a proposal takes time, and most people skip straight to the fee page. A proposal tells you what you want to hear, rather than what you need to know. I’d rather spend that time working on your business.

So our first conversation is free, and it’s a working session on a real commercial problem you’re facing now. It shows both of us whether I’m the right fit before any money changes hands.

Tell me where things are stuck and what you’ve already tried. We’ll start there.